Fen-Acre

Terms & Conditions & Privacy Policy

Terms and Conditions

Returns

Any item(s) purchased from Fen-Acre Computer Services may be returned, for a refund or exchange (if available) providing the following conditions are satisfied;

(1) The item(s) have proved to be physically faulty.
(2) The item(s) have proved to be incompatible with existing hardware.
In addition, any returned items are subject to the conditions below:

The items are within the warranty conditions, i.e. 30 Days Return to Base (RTB) on second user items or the manufacturer’s terms on new items.

The customer is responsible for all costs in the return of damaged or faulty goods to Fen-Acre for testing, any claim for compensation of these costs is at the sole discretion of Fen-Acre.

An original invoice (or invoice number) can be produced for the original sale or other reasonable evidence to support that the items were purchased from us on the date, and at the price claimed.

The item(s) are returned in the same state that they left our premises and have not been subject to any abuse or neglect whatsoever.

The item(s) are returned complete with any screws, cables, manuals or similar that were present either as part of the item(s) or part of a package sold consisting of the returned item(s).

The item(s) should be returned with their original packaging (if applicable) fully intact, for return to manufacturer.

NOTE: Because of the nature of the product and its susceptibility to electrostatic damage, all memory modules are tested before they are offered for sale. Modules will only be changed if they are incompatible with existing hardware.

Refunds

A full refund cannot be given if the returned item(s) do not satisfy the above criteria or if the item(s) have been subject to electrostatic damage or incorrect handling.

In particular; any item(s) which are returned and are neither faulty nor incompatible (see above) will be subject to a handling charge of 25% of the original selling price.

Software

Fen-Acre takes no responsibility whatsoever for data loss. Although we take unprecedented steps to ensure customer data is protected at all times, the nature of the task is such that we cannot guarantee total 100% data protection. Therefore customers are advised that all data should be backed up before committing it to any work needed.

Fen-Acre will not under any circumstances load illegal software. Fen-Acre will only load software that is provided with a valid license key or that is freeware. Any software that has been preloaded on the computer cannot be backed up or reloaded unless the software is provided with a valid license key.

Systems

All PCs are sold formatted (unless otherwise specified). It is up to the end user to load only genuine, licensed software onto the equipment purchased.

Any warranty is void if unauthorized work is carried out on the PC; this includes the fitment of extra optical drives, cards, etc.

Diagnosis/Repair

Any repairs (not software related) carried out to hardware products are limited to the terms given at time of invoicing and agreed with customer before carrying out work.

Website & Hosting

Website hosting up-to 250mb per site. (unless otherwise agreed)
Email accounts 250mb per account, mail returned if mailbox reaches limit. (unless otherwise agreed)

Web-site backups remain the responsibility of the customer updating their website, or Fen-Acre if a monthly update & maintenance contract is in place to maintain the site.

Email back-ups are and will remain the responsibility of the customer, webmail is not a featured part of our email hosting service, mail on the server will be deleted after 14 days.

Fen-Acre Computer Services use BlueHost.com to offer good quality low cost hosting, Fen-Acre will not be held liable for damages of any kind for events within or outside our control.

Fen-Acre are not legally responsible for any material uploaded by a third party onto its hosting services. If any illegal activity, fraudulent or defamatory or other illegal content were found or reported to Fen-Acre, this would be recorded and forwarded to the relevant authorities to deal with this. 

Any items not collected within 90 Days are disposed of, to cover the cost of the repair only.
Invoiced items remain the property of Fen-Acre until full payment has been received, customers remain liable for the cost of unpaid items not returned to Fen-Acre. Fen-Acre reserves the right to physically recover goods for unpaid invoices, after a period of 3 months. This may involve the use of legal debt recovery services if required.

This does not affect your statuary rights. E&OE.

Web Site Conditions & Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Fen-Acre Computer Services and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Fen-Acre Computer Services. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Fen-Acre Computer Services takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Fen-Acre Computer Services - Business Privacy Policy

This privacy policy sets out how Fen-Acre Computer Services uses and protects any information that you give Fen-Acre Computer Services when you use this website.
Fen-Acre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Fen-Acre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect:

We may collect the following information:

• Name and job title • Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.